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FAQ

Are you a factory or trading company?

We are a factory with 15 years of experience in this industry.

Can you guarantee product quality?

Absolutely! As a source factory, we value credibility, adhere to "quality first", and hold ISO certification.

What are the payment terms?

Recommended: 30% T/T deposit + 70% balance before shipment (machine tested prior to delivery). Alternative options: T/T, cash, etc.

What about after-sales service?

12-month free warranty, lifetime spare parts & maintenance support, on-site technical dispatch if needed.

How to reach your factory?

Less than 60-minute drive from Shenzhen Bao'an International Airport – we’ll arrange a driver for pickup.

What’s the lead time?

15-20 working days for standard models; 30-45 working days for customized ones. Rush production is available

Do you support customization?

Yes! Customizable based on your capacity, strapping specs (width/thickness), and functional needs (e.g., in-line printing, multi-strip output).

What if we can’t operate the machine?

Don’t worry! We offer free in-factory training – send your team, and we’ll provide hands-on guidance for full proficiency.

Can we visit your factory or test the machine on-site?

Welcome anytime! Book a factory visit to watch on-site machine testing, production processes, and finished product quality.

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